How To Request A Custom Domain

If you meet subscription and domain requirements, you can complete the below steps to have a single Custom Domain added to your Feature.fm account.
 
Find out if your Feature.fm plan is eligible for a custom domain
 

Once you confirm that your plan is eligible to use a Custom Domain, you can follow the below steps:

Step 1: Purchase your Custom Domain

You must purchase or own your Custom Domain first from any domain registrar. If you do not already own a Custom Domain or you already own a Custom Domain that is currently being used for another purpose, you will have to purchase a domain. 

Important info:

  • Your Custom Domain must be used exclusively for your Feature.fm landing pages.
  • Do not buy your domain through Wix or Squarespace because it is not possible to change the nameservers

Where to purchase a domain:

Below are a few suggestions of popular registrars to buy your domain, although there are many more.

Step 2: Point your domain to Feature.fm's nameservers

Once your request is processed, please point your domain to the following nameservers:

  • ns-1954.awsdns-52.co.uk.
  • ns-521.awsdns-01.net.
  • ns-109.awsdns-13.com.
  • ns-1369.awsdns-43.org.

How to point your Domain to our nameservers:

This is done in your DNS settings. Below are FAQ articles from popular domain registrars on how to point your domain's nameservers:

Step 3: Get your TXT Record from Facebook in order to verify your domain in Facebook

(This step can be skipped if you do not plan to use custom conversion events in Facebook Ads and simply are using your Custom Domain for branding purposes, although we highly recommend you set this up)

You will need to copy and provide us with the TXT record from Facebook Business Manager when you fill out the form in the next step in order to complete domain verification for Facebook. You can find it by following these steps from Facebook.

How to do it:

  1. Go to the Business Settings in your Facebook Business Manager -->
  2. In the Business Settings, select the Brand Safety tab, and select Domains from the left side navigation list -->
  3. Click on the Add button, and enter your domain in the Add a Domain pop-up dialog -->
  4. Click Verify Domain and Copy the TXT record to provide to Feature.fm

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Step 4: Fill out the Custom Domain Request form

If you meet subscription and domain requirements and have completed the above steps, you are ready to submit a request form to have your Custom Domain added to your Feature.fm account.

Access the form by logging into your Feature.fm account on web and clicking on the Support Chat in the bottom right of your dashboard. The appropriate form will be accessible to you based on your eligibility:

 

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If you are having trouble accessing the correct form, please email support@feature.fm or your Account Manager.

When filling out the request form, be sure to include the correct account email that you use for your Feature.fm log in and confirm the points below.  

 

Step 5: We will add the Custom Domain to your account and confirm

We are taking requests on a first come first serve basis based on plan type. Requests are estimated to take one week to complete from the time you fill out your form if all above steps have been completed correctly.

If you need multiple Custom Domains applied to your account please reach out to your Dedicated Account Manager or shoot a message to support@feature.fm

Once your Custom Domain is in your account, follow the steps in below to verify your domain and set up your custom conversions.